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Flat & low-slopeFree roof inspection with deck photos before we talk money - GAF and Owens Corning certified installation
The Tilehurst Roofing Los Angeles Guarantee
A roof is only as good as the company that stands behind it. That’s why every repair and replacement we do in Los Angeles carries a written guarantee, handed to you before our crew packs up and leaves your property. Not emailed later. Not buried in fine print. In your hand, on paper, the same day the work is done. If a repair fails inside the guarantee period, we come back and fix it at no charge. That’s the 365-Day Done Right Promise, and it’s been the backbone of how Tilehurst Roofing Los Angeles has operated since our founding as part of the Kingswell family of companies in 2000. Written price before any work starts. Written guarantee when the work is done. No exceptions.
What’s Covered
Our guarantee isn’t a vague handshake. Here’s exactly what we stand behind on every job in Los Angeles, from a small flashing repair in Echo Park to a full tear-off in the San Fernando Valley.
- Workmanship on every repair and replacement. If the work we did fails inside the guarantee period, we return and correct it at no charge. That’s the deal, in writing.
- Written pricing before any work starts. You’ll know the full cost of the job before a single shingle comes off. No change orders, no surprise line items at the end.
- Clean job site, every time. Roofing is messy work. We tarp, we magnet-sweep for nails, and we leave your yard and walkways cleaner than we found them. The Kingswell Way says it plainly: leave the place cleaner than we found it.
- On-time arrival within the window we give you. We show up when we say we will. If something shifts, you hear from us before the window closes, not after.
- Background-checked, uniformed technicians. The person on your roof is someone we’ve vetted, someone in a Tilehurst uniform, and someone who answers to Greg Holloway directly.
- Material choices from seven major manufacturers. GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. We don’t push a single house brand. We spec what fits your Los Angeles home, your roof pitch, and your budget.
- Free second visit if a repair fails. Inside the guarantee period, you don’t pay for us to come back out. Labor, trip, and the repair itself: on us.
Styles & brands we work with
Our Satisfaction Promise
If something doesn’t feel right after we’ve finished, you call us. A live person answers. Not a voicemail, not a callback queue, not a “we’ll get back to you on Monday.” That’s true at 2 p.m. on a Tuesday and at 2 a.m. on a Sunday. Greg Holloway, Owner of Tilehurst Roofing Los Angeles, has built this business on the principle that a homeowner should never have to chase down a roofer who’s already been paid.
Here’s how it works. You call (213) 674-2890 and tell us what you’re seeing. We schedule a return visit inside the guarantee window. Our technician inspects the repair, diagnoses the issue, and fixes it. You pay nothing. Then we document what happened, why it happened, and what we did to correct it, so you have a paper trail of accountability for a full year. That’s the 365-Day Done Right Promise: a full year of documented accountability on every job we do. If it’s not done right, we make it right. That’s the whole sentence.
See the difference
Before
After
Before
After
Before
AfterLicensed & Insured Backing
Any company can print the word “guarantee” on a website. The question is what stands behind it. Tilehurst Roofing Los Angeles is a licensed and insured roofing contractor carrying the insurance and bonding that Los Angeles homeowners should demand before anyone climbs a ladder. If a worker is injured on your property, our coverage handles it, not your homeowner’s policy. If something goes wrong with the job, you have recourse. The license means we answer to the state of California. The insurance means you’re protected while we work. Combined with a written guarantee on every repair, it’s the real backing behind the paperwork. Call (213) 674-2890 and ask us anything about coverage, licensing, or the guarantee itself. Greg or a member of the team will walk you through it.
Frequently Asked Questions About Our Guarantee
Every repair we do is covered by the 365-Day Done Right Promise: a full year of documented accountability from the day the work is completed. If the repair fails inside that year, we return and correct it at no charge. For full roof replacements, workmanship coverage terms are spelled out in your contract, and we walk you through exactly what’s covered before you sign anything.
No. The written guarantee is included on every repair, every replacement, every job. It’s not an add-on, not a premium tier, and not something you have to ask for. It’s the floor. Call (213) 674-2890 to schedule a free estimate and you’ll see the guarantee language in writing before any work begins.
It doesn’t. That’s the whole point of the written price. Before any work starts, you have a fixed number in your hands. If we find rotted decking or damaged flashing once we’re up there, we stop, walk you through what we found, and put any additional scope in writing before proceeding. You approve it or you don’t. There’s no “by the way” at the end.
Background-checked, uniformed Tilehurst technicians. Not day laborers picked up that morning, not a subcontractor you’ve never heard of. The people on your roof are our people, and they answer to Greg Holloway directly. You’ll know their names before they start.
A live person answers. 24 hours a day, 7 days a week, including evenings and weekends. No voicemail, no callback queue, no waiting until Monday. If you’ve got a roof problem at 11 p.m. on a Saturday, you’ll talk to a human at (213) 674-2890.
Seven major manufacturers: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. Each has different strengths for different Los Angeles conditions, from the coastal marine layer to the San Fernando Valley heat. We’ll show you real options and real pricing, not just whatever happens to be in the truck.
Yes. When a full roof replacement or structural repair requires a building permit in the City of Los Angeles, we pull it and handle the inspections. It’s part of doing the job right, not an optional add-on. The permit process protects you, and we’re glad to walk you through what it entails for your specific project.
The Kingswell Way, in Plain Language
Since 2000, the Kingswell family of companies has operated on a simple set of rules. Say the price before the work. Show up in the window we gave. Leave the place cleaner than we found it. Put the guarantee in writing. Come back if it fails. That’s The Kingswell Way, and it’s not a marketing slogan. It’s the checklist we run on every single job in Los Angeles, whether it’s a small leak repair in Silver Lake or a full replacement in Woodland Hills.
Greg Holloway runs Tilehurst Roofing Los Angeles the same way because he’s seen what happens when roofers don’t. He’s repaired the work of companies that vanished after the check cleared. He’s torn off roofs installed by crews that cut corners on underlayment and drip edge and flashing. He’s walked properties where the “warranty” was a phone number that stopped working six months later. The guarantee we offer exists because Greg refuses to be that roofer.
So here’s the honest pitch. Call (213) 674-2890. Tell us what’s going on with your roof. We’ll come out, look at it, and hand you a written price before any work starts. If you hire us, you’ll get a written guarantee when the job is done. If the repair fails inside a year, we’re back at no charge. That’s the deal, and it’s been the deal since this company joined the Kingswell family. Roofs done once, and done right.
Written by Greg Holloway, Owner at Tilehurst Roofing Los Angeles, serving Los Angeles since joining the Kingswell family of companies in 2000.